Please follow the following list of procedures in order to successfully engage in a support or service request:
Provide the site name, address and telephone number, and the site contact name. Also provide a brief description of the problem, the model and serial number(s) of the affected equipment, and a brief description of the diagnosis by your personnel.
Regardless of the method used to log the incident, a Technical Support representative will make contact either within one hour or in accordance with your service level agreement.
Technical Support will assist with additional diagnostics as required, issue a RMA, and/or coordinate the dispatch of parts and/or on-site Service Technicians as required.
Minimum frequency for updates on open service requests from Technical Support to your designated contact (for the incident in question) is daily, with increasing frequency as requested or required to progress problem resolution.
- Contact Cirrascale Support to initiate a Service Request:
Failed parts and/or systems requiring Depot Repair are to be sent to the following address:
Support Return Center
300 Brogdon Rd Suite 140
Suwanee, GA 30024
Please note that your RMA# must be present as indicated in the above address!